Complaints
Raise a concern clearly.
Tell us what happened, which property and service were involved, and the outcome you are seeking. We will review the information and explain the next step.
Call +44 330 111 9592What to include
Help us investigate efficiently.
- 01
Identify the service
Provide the property, booking date and service arranged.
- 02
Describe the concern
Explain the specific area, task, report or communication at issue.
- 03
Share evidence
Where appropriate, include relevant photographs or written information.
- 04
Explain the outcome
Tell us what you believe would reasonably resolve the concern.
Review process
What happens next
Coreserve will acknowledge the concern, review the agreed scope and available evidence, speak with the relevant people and communicate the proposed response. Urgent safety concerns should be identified clearly when first reported.